Relationship Manager - Remote

Overview

At Fortis, we lead the way in next generation payment technologies and solutions. We transform payments into a competitive advantage for our clients and partners, enabling businesses to reach uncharted growth and scale. As the solution of choice for the future of payments, Fortis moves payments closer to invisible with a proprietary platform that supports and strengthens the payments capabilities of merchants and software partners. We are a collaborative team of innovators, problem solvers, and builders, committed to the growth of our clients, partners, and team members. Through award winning software integrations, robust data, and industry vertical and commerce expertise, we deliver the ultimate frictionless commerce experiences. We are in hyper growth mode and seeking talented, innovative, and collaborative problem solvers to help us build and scale the future of payments. Grow your career with us and be on the cutting edge of the rapidly expanding FinTech payments space.

This position will strategically own, maintain, and retain the relationships of top accounts as assigned; these accounts are our highest volume and strategic clients that have the need for an advisor and advocate in payments processing. The Client Strategy Manager will introduce and sell new Fortis products and services. He/she will have direct contact with Executive-Level Management.

In Short

• Prepare Quarterly Review Meetings via phone or in-person.
• Possess the ability to negotiate pricing and get signed agreements on new and renewed merchants.
• Work on getting merchants to refer business to Fortis.
• Possess the ability to develop and refine presentations, technology and pricing sales strategies, and be able to communicate efficiently and effectively to all levels of management including C-levels.
• Be able to pull in resources as needed and self-learn the processing process.
• Be able to address and remove common merchant objections.
• Discuss business problems and challenges while bringing and recommending solutions.
• Maintain weekly reports on account progress.
• Interchange Optimization – The ability to understand Visa and MasterCard interchange and ways to reduce overall merchant cost is required.
• Travel up to 25%.

Requirements

• PC literacy with strong competency in all Microsoft Office Suite programs.
• Possess leadership skills.
• Possess problem solving skills.
• Possess the ability to be accurate with data entry.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Ability to focus.
• Ability to multi-task and project manage.
• Ability to function well in a high-paced and at times stressful environment.
• Ability to use independent judgment in resolving various issues.
• Ability to collaborate with team members and other departments.

Benefits

• Working Conditions: This is a remote position. Travel is required.
• Physical Activities: Occasional standing, stooping, reaching and lifting up to 25 pounds.
• Physical Demands: Prolonged periods of sitting at a desk, typing on a computer keyboard, and speaking on the telephone. Frequent repetitive motions.