Manager of Customer Success - CRM Consulting - Remote

Overview

Join Xplor as the Manager of Customer Success - CRM consulting for our Fitness and Wellbeing Vertical, where you will lead a team to enhance customer experiences and drive product adoption.

In Short

• Lead a team of Marketing Consultants and CRM Programmers.
• Deliver exceptional consultative services to clients.
• Drive product adoption and enhance customer satisfaction.
• Build a scalable consultative program.
• Manage competing priorities in a fast-paced environment.
• Foster a high-performance team culture.
• Develop existing Marketing Solutions programs.
• Collaborate with other Managers of Customer Success.
• Shape product development based on customer feedback.
• Mentor and guide the team of consultants.

Requirements

• 7+ years in Customer Success, Strategic Marketing, or Account Management.
• 4+ years of people management experience.
• Strong analytical thinking and problem-solving skills.
• Experience with SaaS metrics (ARR, churn, CSAT).
• Exceptional communication and relationship-building skills.
• Bachelor’s degree in Marketing, Business, or related field preferred.
• Ability to analyze data and create actionable strategies.
• Experience in the fitness and wellness industry preferred.

Benefits

• 12 weeks Gender Neutral Paid Parental Leave.
• 3 extra days off for volunteering.
• Access to free mental health support.
• Flexible working arrangements.
• Commitment to Diversity & Inclusion initiatives.