Manager of Customer Success - Remote

Overview

Flock Safety is looking for a Manager of Customer Success to lead and coach a team of CSMs to deliver value and an exceptional experience to our law enforcement customers. This is a fully remote position.

In Short

• Lead and coach a team of Customer Success Managers (CSMs).
• Deliver value and exceptional experience to law enforcement customers.
• Manage multiple projects and critical thinking.
• Build strong relationships internally and externally.
• Navigate tough conversations with a solutions-oriented mindset.
• Adapt to changes and pivot when confronted with challenges.
• Provide honest feedback and effective communication.
• Willingness to travel to customer sites as necessary.
• Experience in SaaS environment preferred.
• Use Gainsight or another CS platform.

Requirements

• 3+ years experience in customer-facing roles.
• Proven relationship management skills.
• Comfortable with de-escalation management.
• High adaptability and comfort with ambiguity.
• Strong follow-through and ability to self-manage.
• Passionate about Customer Success.
• Team player contributing to overall morale.
• Experience using CS platforms preferred.

Benefits

• Flexible PTO and 11 company holidays.
• Fully-paid health benefits plan.
• 12 weeks of 100% paid parental leave.
• $50,000-lifetime maximum benefit for family-related expenses.
• Mental health benefits through Spring Health.
• Caregiver support services.
• Carta Tax Advisor sessions for equity-related queries.
• Monthly WFH stipend and annual productivity stipend.
• One-time home office stipend to set up a workspace.
• Pet insurance for employees' pets.