Customer Support Specialist - Remote

Overview

As a Customer Support Specialist, you will provide fast, empathetic, and effective support to users purchasing, managing, or attending events through our platform, ensuring every user feels heard and supported.

In Short

• Handle incoming messages via email, live chat, and social media.
• Assist users with technical issues related to the Xceed app or website.
• Support includes shifts during evenings and weekends.
• Collaborate with internal teams to resolve user issues effectively.
• Identify recurring user pain points and relay feedback.
• Help update and improve help center articles and user guides.
• Be part of a fast-growing tech startup in the events industry.
• Work in a remote-friendly and diverse culture.
• Unlimited time off and opportunities for growth.
• Free tickets to top music events across Europe.

Requirements

• Fluent in English and Spanish; bonus points for Italian, French, or German.
• Tech-savvy and comfortable using customer support platforms.
• Detail-oriented and eager to improve the customer experience.
• Comfortable working flexible hours, including late evenings and weekends.
• Experience or passion in nightlife, live events, or the entertainment industry.

Benefits

• Unlimited time off with no questions asked.
• Workcation encouraged; work from anywhere.
• Access to learning platforms and weekly learning time.
• Team-building activities and meet-and-greet events.
• Opportunities for growth within the company.