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Sustainability Support Agent - Remote

Posted 2 weeks ago
Customer Service
Full Time
Vietnam
$18,000 - $25,000/year

Overview

Worldly is seeking a Sustainability Support Agent to provide exceptional customer support and resolve complex inquiries, ensuring a positive experience for users.

In Short

  • Primary point of contact for customer inquiries via ticket management system.
  • Troubleshoot and resolve technical issues related to products and services.
  • Maintain up-to-date knowledge of product/service offerings.
  • Manage escalations and coordinate with cross-functional teams.
  • Educate users through web-based live Q&A sessions.
  • Mentor junior support staff on best practices.

Requirements

  • Understanding of sustainability principles in manufacturing.
  • Minimum 3 years of customer support experience.
  • Experience with social compliance and audits.
  • Ability to multitask in a fast-paced environment.
  • Strong commitment to customer service and sustainability initiatives.

Benefits

  • Comprehensive benefits with 100% employee premium coverage.
  • Company-sponsored retirement plans.
  • Incentive Stock Options.
  • Unlimited PTO and paid company holidays.
  • Flexible time off to recharge.
Worldly logo

Worldly

Worldly is a leading impact intelligence platform that provides businesses with comprehensive data on the environmental, social, and governance (ESG) impacts within their supply chains. Trusted by 40,000 global brands, retailers, and manufacturers, Worldly serves as a vital source of ESG intelligence, enabling companies to drive transformation in their industries. With a focus on building strategic relationships, Worldly offers insights into supplier performance, product impact, and compliance, facilitating systemic shifts in business practices. As a public benefit corporation supported by mission-aligned investors, Worldly is dedicated to fostering sustainability and collaboration across the consumer goods supply chain, particularly in Asia.

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