Priority Support Agent - Remote

Overview

As a Priority Support Agent, you will serve as a primary subject matter expert for Coinbase’s products, providing world-class service and support to our most valued customers.

In Short

• Provide support for Coinbase customers across multiple channels (phone, messaging & email).
• Investigate, troubleshoot and resolve customer issues.
• Be a trusted advisor and ensure customers feel valued.
• Take ownership of customer issues and solve them on the first contact.
• Identify opportunities to add value for customers.
• Handle customer contacts proactively to mitigate issues.
• Utilize data and customer feedback to address critical issues.
• Proactively identify customer needs to simplify their experience.
• Communicate clearly with internal and external partners.
• Develop a deep understanding of Coinbase products and the crypto environment.

Requirements

• Motivated by Coinbase’s mission and creating a seamless experience.
• Minimum of 1 year of relevant experience in customer service.
• Basic knowledge of blockchain, web3, and crypto.
• Flexible and adaptable to a fast-paced environment.
• Excellent communication and relationship management skills.

Benefits

• Target annual salary of $32.45/hour.
• Includes target bonus and benefits (medical, dental, vision, 401(k)).