Customer Success Manager, Regional Lead - Remote

Overview

The Customer Success Manager, Regional Lead will ensure clients achieve maximum value from sustainability software, guiding them through implementation and fostering long-term relationships.

In Short

• Responsible for the end-to-end experience of customers in the EMEA region.
• Onboard customers and help them achieve their engagement goals.
• Drive product development based on customer needs.
• Manage a portfolio of clients to maximize value from tools and services.
• Provide strategic input to address client challenges.
• Own implementation success for large customers.
• Lead and mentor a team of Customer Success Associates.
• Ensure smooth customer handoff from sales to support.

Requirements

• 3-5 years of CSM experience in a SaaS organization.
• Experience managing complex customer engagements.
• Program and Project Management experience.
• Proven track record of building relationships with strategic customers.
• Excellent communication skills, both written and verbal.
• Highly organized with the ability to manage multiple priorities.
• Customer-focused and proactive learner.
• Team player with a drive for quality and excellence.
• Willingness to travel up to 10%.

Benefits

• Comprehensive benefits with 100% employee premium covered.
• Growth opportunities.
• Equipment stipends.
• Unlimited PTO.
• Paid company holidays.