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Customer Success Associate - Sustainable Chemical Management - Remote

Posted 5 days ago
Customer Service
Full Time
Germany, Italy, Portugal, Turkey, UK
$65,000 - $80,000/year

Overview

The Customer Success Associate will play a crucial role in supporting users of The BHive tool, ensuring they receive maximum value from their subscriptions while contributing to sustainability efforts.

In Short

  • Act as the primary technical client contact for customer inquiries.
  • Support sales and account management teams.
  • Collaborate with internal and external partners.
  • Drive product adoption and provide ongoing education.
  • Influence long-term strategic direction.
  • Help customers understand and use the product effectively.
  • Prioritize client satisfaction across multiple work streams.
  • Serve as the voice of the customer for internal feedback.

Requirements

  • Experience in customer experience support.
  • Strong analytical skills for data-driven decisions.
  • Project management experience in fast-paced environments.
  • Fluency in English; other languages a plus.
  • Commitment to sustainability.
  • Knowledge of the apparel and textile industry.
  • Experience with chemical management.
  • Experience in a technology/SaaS organization.
  • Flexibility to work with a global client base.
  • Strong ownership and proactive mindset.

Benefits

  • Comprehensive benefits with 100% premium coverage.
  • Growth opportunities.
  • Equipment stipends.
  • Unlimited PTO.
  • Paid company holidays.
Worldly logo

Worldly

Worldly is a leading impact intelligence platform that provides businesses with comprehensive data on the environmental, social, and governance (ESG) impacts within their supply chains. Trusted by 40,000 global brands, retailers, and manufacturers, Worldly serves as a vital source of ESG intelligence, enabling companies to drive transformation in their industries. With a focus on building strategic relationships, Worldly offers insights into supplier performance, product impact, and compliance, facilitating systemic shifts in business practices. As a public benefit corporation supported by mission-aligned investors, Worldly is dedicated to fostering sustainability and collaboration across the consumer goods supply chain, particularly in Asia.

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