Associate Customer Success Manager, Scale - Remote

Overview

The Scaled Customer Success team at Fleetio is growing, and we're looking for an Associate Customer Success Manager to join us. In this role, you will be responsible for a portfolio of up to 1,200 accounts with 1-200 assets to help them achieve their desired outcomes. Using a self-serving digital-first approach, you will assist with goal setting & tracking, expanding product adoption, owning expansion opportunities, working cross-functionally, and more!

In Short

• Engage with targeted customers at critical stages in their journey to ensure Fleetio's adoption and growth.
• Analyze customer accounts to identify areas for improvement and provide best practices.
• Utilize tools and technology to deliver value to multiple accounts simultaneously.
• Act as the voice of the customer and influence the product development roadmap.
• Collaborate with Product and Customer Education Teams.
• 2+ years of experience in a customer-facing role within a SaaS environment.
• Experience in fleet, telematics, or automotive technology is a plus.
• Proficiency with systems such as Salesforce and Asana.
• Impeccable written and verbal communication skills.
• Strong team player and self-starter.

Requirements

• 2+ years of experience in a customer-facing role within a SaaS environment.
• Experience in fleet, telematics, or automotive technology is a plus.
• Proficiency with systems such as Salesforce, Asana, Gainsight, Front, and similar tools.
• Impeccable written and verbal communication skills.
• Meticulous and precise when executing tasks, with great attention to detail.
• Strong team player and self-starter who can work autonomously.
• Empathetic and dedicated to helping customers.
• Comfortable with change and experimentation.

Benefits

• Multiple health/dental coverage options.
• Vision insurance.
• Incentive stock options.
• 401(k) match of 4%.
• PTO - 4 weeks.
• 12 company holidays + 2 floating holidays.
• Parental leave - birthing parent (16 weeks paid).
• Community service funds.
• Professional development funds.
• Remote working friendly since 2012.