Associate Customer Success Manager - Remote

Overview

The Associate Customer Success Manager at Sphera plays a crucial role in supporting customers throughout their lifecycle with the company's SaaS platform, focusing on onboarding, product adoption, and ensuring measurable value for customers.

In Short

• Assist in developing onboarding plans and success criteria for customers.
• Educate customers on product features and updates to drive adoption.
• Build strong relationships with customers through proactive communication.
• Monitor customer health scores and identify opportunities for improvement.
• Collaborate with support and product teams for issue resolution.
• Track customer activity using CRM tools like Salesforce.
• Contribute to renewal activities and identify expansion opportunities.
• Ideal for someone proactive and eager to grow in the SaaS industry.
• Entry-level position in customer success.
• Work with a diverse team committed to customer centricity and collaboration.

Requirements

• 2–5 years of experience in Customer Success or related roles.
• Strong communication and interpersonal skills.
• Passion for technology and willingness to learn.
• Problem-solving mindset with multitasking ability.
• Experience with CRM tools, preferably Salesforce.
• Bachelor’s degree or equivalent experience.

Benefits

• Opportunity to work in a leading global provider of enterprise software.
• Inclusive and diverse work environment.
• Commitment to professional growth and development.
• Engagement in meaningful work focused on sustainability.
• Strong company culture guided by core values.