Associate Customer Success Manager - Remote

Posted 1 week ago

Customer Service

Full Time

USA

Overview

UrbanBound is looking for smart, motivated, and passionate team players to join our growing Revenue team as we modernize the relocation experience. Through innovative technology and high-touch support, we help turn a traditionally stressful and confusing process into a predictable, manageable experience that exceeds expectations.

In Short

Support a portfolio of customers alongside senior CSMs
Assist with onboarding activities, training coordination, and follow-up
Monitor customer usage and engagement metrics and flag trends or risks
Help prepare customer reports, success plans, and meeting materials
Respond to customer questions and coordinate solutions with internal teams
Track customer requests and ensure timely resolution
Contribute to adoption and engagement initiatives
Document customer insights and feedback to share internally
Learn to identify opportunities to improve customer outcomes

Requirements

Bachelor’s degree or equivalent experience
1–3 years of experience in a customer-facing, support, or account coordination role
Strong communication and organization skills
Comfortable working with data and learning new tools
Detail-oriented with strong follow-through
Curious mindset and eagerness to learn
Ability to manage multiple priorities in a fast-paced environment
Experience with Salesforce, Google Workspace, or similar tools is a plus

Benefits

Collaborative team where your work has real impact
Competitive salary and benefits package
Health, dental, and vision coverage
401(k) benefits
Flexible time off policy to support work-life balance
Opportunities for growth within Customer Success and Revenue teams
Remote-first culture with regular team connection and celebrations

UrbanBound

UrbanBound is a leading provider of relocation management software, dedicated to modernizing the relocation experience through innovative technology and high-touch support. The company transforms a traditionally stressful process into a predictable and manageable experience, helping HR and mobility teams manage relocation benefits while providing employees with a guided, self-serve experience. UrbanBound serves a diverse clientele, from fast-growing startups to large healthcare organizations, and is committed to fostering an inclusive workplace where high performers from all backgrounds can thrive and make a significant impact.

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