CRM Specialist - Remote

Overview

As a CRM Specialist at Wolt, you will be responsible for driving sign-ups and loyalty for Wolt+, our premium subscription service, by implementing and managing CRM strategies across multiple markets.

In Short

• Work with the CRM Manager to execute the global lifecycle strategy.
• Develop and implement global CRM campaigns across various channels.
• Manage campaign execution and collaborate with stakeholders.
• Optimize campaigns using data-driven insights.
• Design and run A/B tests for actionable insights.
• Build and maintain dashboards for performance analysis.
• Advise local markets on CRM initiatives.

Requirements

• Experience in Customer Relationship Management (CRM).
• Experience with automated lifecycle campaigns.
• Ability to collaborate across multiple teams.
• Strong analytical skills for interpreting data.
• Experience with communication plans for marketing channels.
• Adaptable and eager to learn.
• Hands-on experience with CRM tools like Iterable, Braze, Salesforce, etc.
• Familiarity with data visualization tools like Looker.

Benefits

• Opportunity to build something exceptional in an international environment.
• Lots of learning and growth in a globally scaling tech company.
• Stock options available.