Senior Group Manager - Operations - Remote

Overview

The Senior Group Manager - Operations will oversee the daily operations of the contact center, ensuring efficiency, quality, and SLA compliance while leading a large team in a remote environment.

In Short

• Oversee daily operations of the contact center.
• Lead back-office functions for accurate processing.
• Develop queue management strategies.
• Supervise the notification team for timely delivery.
• Monitor and analyze Key Performance Indicators (KPIs).
• Create strategic initiatives for service delivery enhancement.
• Lead and mentor a large remote team.
• Ensure compliance with HIPAA and quality standards.
• Identify opportunities for process improvement.
• Collaborate with senior management and clinical teams.

Requirements

• Bachelor’s degree in Business Administration or related field; Master’s preferred.
• Minimum 7+ years in healthcare contact center management.
• Proven track record in managing large teams.
• Exceptional problem-solving and analytical skills.
• Strong communication and interpersonal skills.

Benefits

• Equal opportunity employer.
• Support for employees with disabilities.