Group Manager - Operations - Remote

Overview

The Group Manager - Operations will oversee a large team, focusing on delivering business objectives in the insurance sector while driving revenue and managing operational strategies.

In Short

• Manage a group of 120 FTEs in Insurance Operations.
• Lead execution of programs and strategies across operations.
• Focus on achieving business goals through partnerships.
• Drive revenue through effective management strategies.
• Develop and maintain budgets for assigned accounts.
• Set long-term objectives and goals with management.
• Review daily performance to meet objectives.
• Conduct performance discussions with managers.
• Coordinate with other groups to meet service levels.
• Participate in hiring of call center managers.

Requirements

• Experience in Operations Management.
• Financial oversight and budget optimization skills.
• Ability to initiate cost reduction strategies.
• Strong client relationship management skills.
• Proficient in process improvements and staff training.
• Experience in employee satisfaction and retention.
• Contribute to revenue growth initiatives.
• Manage quality control processes.
• Strategic business planning experience.
• Strong leadership and communication skills.

Benefits

• Professional development opportunities.
• Structured career path.
• Coaching and mentoring.
• Engaging work environment.
• Employee experience at the core of operations.