Commercial Residential Router - Remote

Overview

The Commercial Residential Router at Waste Management communicates with drivers and customers to resolve service issues and optimize routing for efficiency.

In Short

• Communicates with Waste Management drivers for problem resolution.
• Handles incoming service orders and directs drivers.
• Uses proprietary software for routing and managing tickets.
• Shifts vary with potential overtime and Saturday hours.
• Some travel (up to 15%) may be required.
• Dispatches drivers based on customer needs and locations.
• Works with service departments to optimize routes.
• Manages requests for container movements.
• Troubleshoots potential delivery issues.
• Ensures same-day service on missed pick-ups.

Requirements

• High School Diploma or G.E.D required.
• Six months of relevant experience in a team setting.
• Excellent organizational and communication skills.
• Ability to multitask in a fast-paced environment.
• Computer skills for handling multiple programs.
• Desire to learn Waste Management software applications.

Benefits

• Competitive total compensation package.
• Medical, Dental, Vision, and Life Insurance.
• Short Term Disability coverage.
• Stock Purchase Plan and 401K company match.
• Paid Vacation, Holidays, and Personal Days.