Commercial Retention Manager - Remote

Overview

The Commercial Retention Manager is responsible for developing and executing strategies to retain and grow the customer base, involving data analysis and cross-functional collaboration to enhance customer loyalty.

In Short

• Develop and implement comprehensive retention strategies.
• Create and maintain records of contract end dates.
• Analyse customer data to identify trends and opportunities.
• Design targeted campaigns to engage and retain customers.
• Collaborate with marketing, sales, and product teams.
• Establish and monitor KPIs for retention initiatives.
• Gather and analyse customer feedback for strategy improvement.

Requirements

• Minimum of 7-10 years of experience in customer retention.
• Strong analytical skills and excellent communication abilities.
• Proficiency in CRM and data analysis tools.
• Strategic thinker with a customer-centric mindset.
• Experience in the IT and Telecommunications sector preferred.

Benefits

• Hybrid working model for better work-life balance.
• 25 days of annual leave, increasing to 28 days.
• Private medical coverage and discounted health plans.
• Comprehensive health and wellbeing programs.