Junior Technical Support Specialist EMEA - Remote

Overview

Join the Wingtra team and become part of this venture-backed robotics scaleup with a global and international team of 125+ dedicated Wingtranauts who want to see their actions have a positive and lasting impact on the world. Founded more than 8 years ago at ETH Zurich, Europe’s leading robotics university, our goal is to build the best aerial robots to digitize the world at the push of a button and set the basis for faster and better decisions. Wingtra provides efficient and reliable data solutions to a variety of industries ranging from mining, construction and agriculture to humanitarian organizations, environmentalists and wildlife monitoring groups.

In Short

• Serve as the main technical product consultant for Wingtra stakeholders in the EMEA region.
• Aid customers and partners to maximize product utilization through best-in-class support handling.
• Leverage knowledge in drone workflows, photogrammetry, geomatics, and surveying.
• Demonstrate effective communication across multidisciplinary teams.
• Drive engagement with regional partners through structured onboarding and training sessions.
• Utilize Hubspot as a CRM platform for customer support requests.
• Create and maintain technical documentation for stakeholders.
• Handle logistics process for key partners in the EMEA region.

Requirements

• Bachelor’s degree or equivalent in a technical field.
• At least 1 year of experience in technical support or sales of a technical product.
• Proficiency with modern CRM/ticketing systems such as Zendesk or HubSpot.
• Strong organizational and communication skills.
• Willingness to travel to the company headquarters in Zurich, Switzerland.
• Business-level fluency in English.
• Residence in GMT +1 / +2 time zones is mandatory.

Benefits

• Experience in a startup environment.
• Fluency in a second language relevant to the EMEA region is a plus.
• Technical proficiency in photogrammetry, LiDAR, or GIS software.
• Experience in training, public speaking, or technical presentations.
• International work experience and proficiency in collaborating with distributed teams.