Junior Technical Support Specialist - Remote

Overview

As a Junior Technical Support Specialist, you will be the first point of contact for customer inquiries, focusing on incident logging, basic troubleshooting, and timely escalation of more complex issues. You will provide excellent customer communication and ensure efficient resolution of common technical problems within a specific solution area.

In Short

• Respond to customer inquiries via phone, email, and ticketing systems
• Perform initial troubleshooting for technical incidents and service requests
• Prioritize all incoming ticket types and secure the right assignments of the incidents and service requests
• Accurately document issues, resolutions, and escalation paths in the system
• Guide customers through self-service options and knowledge base resources
• Collaborate with 2nd line support to ensure timely resolution of complex cases
• Maintain a high level of customer satisfaction through clear and professional communication

Requirements

• University degree in IT related field or comparable
• Basic understanding of IT infrastructure, networking, and software applications
• Strong problem-solving skills and ability to follow troubleshooting guides
• Excellent communication skills and a customer-oriented mindset
• Ability to work efficiently in a fast-paced environment
• Knowledge of SQL databases, Active Directory, or ITSM platforms is an advantage
• Business Fluent English and German. Finish or any other languages is a plus

Benefits

• Learning & Development Opportunities - Up to 6 additional days off for personal or professional development
• One Social Day for you to assist in social settings or attend events that help improve our environment
• Bicycle leasing, the contract, and insurance will run through us
• The possibility to choose an additional benefit that works for you either a fitness membership, job ticket, retirement plan, or a monetary bonus