Senior Technical Support Specialist - Remote

Overview

Applied Value Technologies is seeking a Senior Technical Support Specialist to assist in the delivery of our mission- and business-critical application services with internal customers.

In Short

• 100% remote position based in Singapore.
• Assist in delivering technical support for application services.
• Work with internal customers to provide outstanding service.
• Collaborate with engineering teams to resolve issues.
• Support service request management and knowledge management.
• Communicate effectively with stakeholders.
• Maintain a professional and adaptable manner.
• 3-5 years of technical application support experience required.
• Familiarity with Salesforce Service Cloud is a plus.
• Competitive salary with performance bonus.

Requirements

• Bachelor’s degree in computer science, Business, or similar.
• Hands-on technical application support experience.
• Familiarity with Salesforce - Service Cloud.
• Experience operating with SLAs in a client-facing role.
• Proactive communication skills.
• Ability to adapt to changing circumstances.
• Collaborative mentality with a focus on results.

Benefits

• Competitive salary + performance bonus.
• Flexible time off.
• 100% employer-paid healthcare benefits.
• Paid parental leave up to 16 weeks.
• Learning & development allowance of $1,200 annually.
• Health & Wellness allowance of $1,200 annually.
• Employee referral program.
• 401k match up to 4%.
• 12 paid holidays annually.