Application Support Analyst - Remote

Overview

Applied Value Technologies is seeking an Application Support Analyst to assist in the delivery of mission- and business-critical application services with internal customers.

In Short

• 100% remote position based in Singapore.
• Salary up to SGD 70,000 plus a 10% performance bonus.
• Focus on delivering excellent technical support and customer service.
• Work with Fortune 100 technology companies.
• Responsibilities include incident management and root cause analysis.
• Collaboration with stakeholders and vendors for incident resolution.
• Guide and mentor junior analysts.
• Participation in ongoing training and professional development.
• Commitment to user satisfaction and process improvements.
• Flexible on-call schedule may be required.

Requirements

• Bachelor's degree in Information Technology or related field.
• 5-8+ years in IT or application support.
• Strong application support expertise and database knowledge.
• Intermediate knowledge of SQL.
• Experience with ITSM tools like ServiceNow or Jira.
• Excellent communication and customer service skills.
• Detail-oriented and proactive with a focus on service excellence.
• Ability to manage multiple cases and tasks simultaneously.
• Experience operating with SLAs in a production environment.
• Ability to adjust to changing priorities and learn new technologies.

Benefits

• Competitive salary plus performance bonus.
• Flexible time off and sick leave.
• 100% employer-paid healthcare benefits.
• Paid parental leave up to 16 weeks.
• Annual learning and development allowance of 1,200 SGD.
• Annual health and wellness allowance of 1,200 SGD.
• CPF contributions for Singapore citizens or permanent residents.
• Employee referral program.
• 11 paid holidays annually.
• Equal Opportunity Employer.