Senior Technical Support Specialist - Remote

Overview

We’re looking for a Senior Technical Support Specialist to join our Customer Support team in Singapore.

In Short

• Solving complex technical challenges and providing expert-level support.
• Building strong customer relationships and offering strategic advice.
• Driving product innovation by collaborating with cross-functional teams.
• Serving as the primary point of contact for complex technical issues.
• Diagnosing and resolving advanced technical problems related to our marketing analytics platform.
• Maintaining and updating technical documentation.
• Staying current with product features and industry trends.
• Collaborating with teams to enhance customer experience.

Requirements

• 5+ years of experience in technical support, preferably in SaaS and MarTech.
• Strong troubleshooting skills for complex technical issues.
• Proficiency in web technologies, APIs, and data integrations.
• Basic programming or SQL knowledge.
• Understanding of digital marketing and data analytics concepts.
• Knowledge of digital marketing platforms like Google Ads and HubSpot.
• Familiarity with Business Intelligence tools.
• Experience with CRM systems and ticketing platforms.
• Excellent communication skills.
• Customer-centric mindset.

Benefits

• Competitive compensation package, including equity.
• Great work equipment, WIFI, and phone allowance.
• Health care insurance and mental health support.
• Annual SGD1500 personal learning budget.
• Sports and wellness allowance.
• Flexible remote policy.