Junior Technical Support Specialist APAC - Remote

Overview

Join the Wingtra team and become part of this venture-backed robotics scaleup with a global and international team of 125+ dedicated Wingtranauts who want to see their actions have a positive and lasting impact on the world. Founded more than 8 years ago at ETH Zurich, Europe’s leading robotics university, our goal is to build the best aerial robots to digitize the world at the push of a button and set the basis for faster and better decisions. Wingtra provides efficient and reliable data solutions to a variety of industries ranging from mining, construction and agriculture to humanitarian organizations, environmentalists and wildlife monitoring groups.

In Short

• Serve as the main technical product consultant for Wingtra stakeholders in the APAC region.
• Support customers and partners to maximize product utilization through best-in-class support.
• Leverage knowledge in drone workflows, photogrammetry, geomatics, and surveying.
• Communicate effectively across multidisciplinary teams.
• Drive engagement with regional partners through onboarding and training sessions.
• Utilize Hubspot as a CRM platform for customer support requests.
• Create and maintain technical documentation for stakeholders.

Requirements

• Bachelor’s degree or equivalent in a technical field.
• 3-5 years of experience in technical support or sales of a technical product.
• Proficiency with modern CRM/ticketing systems.
• Strong organizational and communication skills.
• Willingness to travel to company headquarters and within the APAC region.
• Business-level fluency in English.
• Residence in GMT +7 / +8 / +9 time zones.

Benefits

• Opportunity to work in a dynamic startup environment.
• Engage with a diverse international team.
• Contribute to innovative drone technology solutions.