Senior Technical Support Specialist - Remote

Overview

The Senior Technical Support Specialist role offers an exciting opportunity for individuals with a passion for learning, problem-solving, and technology. You will support customers while playing a key role in shaping their business use cases using the Iterable platform.

In Short

• Become an Iterable product expert for our Premier customers.
• Provide top-tier customer service to delight customers.
• Build and maintain strong customer relationships.
• Answer customer inquiries through various channels.
• Write and update support documentation.
• Escalate complex issues to the appropriate teams.
• Present support topics in customer meetings.
• Lead projects to address technical or process gaps.

Requirements

• Strong ability to build and nurture customer relationships.
• Experience with High-Priority Accounts.
• Skilled in collaborating with Engineering and Product teams.
• Ability to participate in customer meetings and workshops.
• Effectively use internal tools for issue analysis.
• Capable of solving highly technical problems.
• Eager to teach customers about the platform.
• Passionate about startups and SaaS products.

Benefits

• Paid parental leave.
• Competitive salaries and equity.
• Medical, dental, and vision insurance.
• Additional paid holidays.
• Fertility and Adoption Assistance.
• Paid Sabbatical.
• Flexible PTO.
• Monthly wellness and professional development allowances.
• Pre-tax commuter benefits.
• Complete laptop workstation.