ServiceNow Technical Consultant CSM - Remote

Overview

Windward Consulting is an Elite ServiceNow Partner that delivers real-world Service Reliability solutions using a unique blend of expert process knowledge, technology insight, and deep operational experience. This combination of skills is grounded in a product- and vendor-agnostic approach that enables Windward to serve as a trusted partner to some of the world’s leading businesses and U.S. government agencies.

In Short

• Design, develop, and implement ServiceNow solutions including custom applications and integrations.
• Deploy, configure, and maintain ServiceNow modules such as CSM and ITSM.
• Collaborate with stakeholders to translate business needs into technical specifications.
• Support end-to-end project delivery including testing and deployment.
• Develop integrations with enterprise systems using REST and SOAP.
• Provide technical leadership and guide junior developers.
• Configure CSM Case Management and related modules.
• Provide subject matter expertise for the CSM module.
• Ensure compliance with security and privacy standards.
• Participate in code reviews and maintain technical documentation.

Requirements

• Bachelor’s degree in Computer Science or related field.
• 3–5+ years of ServiceNow development experience.
• Experience delivering full-cycle ServiceNow implementations.
• Strong knowledge of JavaScript and ServiceNow architecture.
• Experience with Flow Designer and Service Portal development.
• Hands-on experience with ServiceNow integrations.
• Familiarity with Agile delivery methods.
• Strong understanding of ITIL practices.
• Excellent problem-solving skills.
• Strong communication abilities.

Benefits

• Medical, Dental, and Vision insurance.
• Flexible Spending Accounts.
• Short and Long Term Disability insurance.
• Life Insurance and AD&D options.
• Paid Time Off and Personal Leave.
• 401(k) plan with company match.
• Work/life balance initiatives.