Dispute Resolution Specialist - Remote

Overview

At Whizz, our mission is to revolutionize transportation for delivery drivers by providing reliable and convenient e-mobility solutions. We offer flexible vehicle ownership and financing options to make e-mobility accessible and empower our customers to succeed. As we continue to expand, we’re seeking a Dispute Resolution Specialist to join our remote team and support our growth.

In Short

• Review and investigate customer disputes to assess validity and determine appropriate action.
• Gather relevant information and prepare clear, professional responses to resolve issues.
• Collaborate with clients and internal teams to ensure timely resolution and gather additional context when needed.
• Escalate complex cases to management or legal and assist in strategy development.
• Maintain accurate records of all dispute activities and outcomes.
• Help develop preventative measures and work with clients to reverse disputes through effective communication.

Requirements

• Strong communication skills.
• Experience in customer service or dispute resolution.
• Ability to assess and investigate disputes effectively.
• Detail-oriented with strong record-keeping skills.
• Ability to work collaboratively in a remote environment.

Benefits

• Flexible working hours.
• Opportunity to work remotely.
• Supportive team environment.
• Growth and development opportunities.