Virtual Customer Service Representative - Remote

Overview

The Virtual Customer Service Representative will support customers visiting our locations remotely through a live video connection, providing assistance and resolving service requests.

In Short

• Assist customers through a live video connection.
• Help new customers choose bikes and services.
• Explain subscription plans and pricing.
• Support existing customers with account issues.
• Provide troubleshooting assistance for bikes and services.
• Coordinate service requests with the operations team.
• Ensure high customer satisfaction.
• Communicate clearly and accurately with customers.
• Build long-term relationships with riders.
• Use sales techniques to convert leads into subscribers.

Requirements

• Fluent in English and Spanish.
• Strong communication skills.
• Experience in customer service.
• Ability to work remotely.
• Sales experience is a plus.
• Problem-solving skills.
• Familiarity with messaging tools.
• Ability to work in a fast-paced environment.
• Empathetic and friendly demeanor.
• Willingness to learn about e-mobility solutions.

Benefits

• Flexible work schedule.
• Opportunity to work remotely.
• Supportive team environment.
• Training and development opportunities.
• Access to e-mobility solutions.