Virtual Customer Service Representative - Remote

Overview

The Virtual Customer Service Representative will support customers visiting our locations remotely through a live video connection, providing assistance and resolving service requests.

In Short

• Assist customers with selecting bikes and services.
• Explain bike features and subscription plans.
• Help with account creation and payments.
• Use sales techniques to convert leads.
• Support existing customers with subscription questions.
• Troubleshoot basic bike issues remotely.
• Coordinate service requests with operations.
• Provide clear communication to customers.
• Build relationships with the rider community.
• Work with internal teams to resolve requests.

Requirements

• Fluent in English and Spanish.
• Strong communication skills.
• Experience in customer service.
• Ability to work remotely.
• Familiarity with sales techniques.

Benefits

• Flexible working hours.
• Opportunity to work remotely.
• Engagement with an innovative company.
• Supportive team environment.