Virtual Customer Service Representative - Remote

Overview

As a Virtual Customer Service Representative at Eagle Home Health, you will play a crucial role in providing high-quality and compassionate care to our patients.

In Short

• Respond to incoming calls and inquiries from patients and healthcare professionals.
• Maintain a positive and customer-friendly attitude.
• Provide information about services, policies, and procedures.
• Assist patients with scheduling and coordinating care services.
• Maintain accurate patient information in the database.
• Collaborate with healthcare professionals for timely care delivery.
• Follow up with patients to ensure satisfaction.
• Handle and resolve customer complaints professionally.
• Track call metrics to improve service quality.
• Work from the comfort of your own home.

Requirements

• High school diploma or equivalent required; degree preferred.
• 2 years of customer service experience.
• Excellent verbal and written communication skills.
• Empathetic and customer-focused attitude.
• Proficient in computer programs and applications.
• Ability to multitask in a fast-paced environment.
• Excellent problem-solving skills.
• Knowledge of healthcare terminology is a plus.

Benefits

• Competitive salary and benefits package.
• Opportunity for professional growth and development.
• Supportive and collaborative team environment.
• Make a positive impact on patients' lives.