Virtual Customer Service Representative - Remote

Overview

As a Virtual Customer Service Representative at Whizz, you will support customers remotely through a live video connection, providing assistance and resolving service requests.

In Short

• Assist customers in choosing bikes, batteries, and accessories
• Explain subscription plans and pricing
• Help customers sign up and complete payments
• Use sales techniques to convert potential customers
• Support existing customers with subscription and payment issues
• Troubleshoot bike or service issues remotely
• Coordinate service requests with the operations team
• Provide clear communication and build trust with customers
• Work with internal teams to resolve customer requests
• Maintain a high level of customer satisfaction

Requirements

• Fluency in English, French, and Arabic
• Strong communication skills
• Experience in customer service or sales
• Ability to work with live video technology
• Problem-solving skills
• Ability to work independently and remotely

Benefits

• Flexible working hours
• Opportunity to work from home
• Supportive team environment
• Training and development opportunities