Virtual Customer Service Representative - Remote

Overview

The Virtual Customer Service Representative will support customers through a live video connection, providing assistance and guidance as if they were physically present at the location.

In Short

• Assist customers in choosing bikes, batteries, and accessories.
• Explain features, subscription plans, and pricing.
• Help customers with account creation and payments.
• Use sales techniques to convert potential customers.
• Support existing customers with subscription and payment questions.
• Troubleshoot bike or service issues remotely.
• Coordinate service requests with the operations team.
• Provide clear and friendly communication.
• Build trust with the rider community.
• Work with internal teams to resolve customer requests.

Requirements

• Fluency in English, French, and Arabic.
• Strong communication skills.
• Experience in customer service.
• Ability to work remotely.
• Sales experience is a plus.
• Familiarity with bicycles and e-mobility solutions.
• Problem-solving skills.
• Ability to build relationships with customers.
• Experience with live video communication tools.
• Ability to work flexible hours.

Benefits

• Flexible work schedule.
• Opportunity to work remotely.
• Engaging and supportive work environment.
• Professional development opportunities.
• Access to e-mobility solutions.
• Health and wellness benefits.
• Potential for career advancement.
• Collaborative team culture.
• Employee discounts on services.
• Recognition and rewards for performance.