Claims Resolution Specialist - Remote

Overview

This role as a Claims Resolution Specialist at Allstate allows you to make a significant impact on customers' lives by providing empathetic and effective assistance throughout the claims process.

In Short

• Build and maintain customer connections through empathy and understanding.
• Handle high-volume inquiry calls in a fast-paced environment.
• Assist customers with their claims and provide information on claim status.
• Document all actions taken during customer interactions.
• Work flexible hours, including weekends and holidays.
• Participate in a structured training program.
• Must have a dedicated workspace and reliable internet connection.
• Compensation is based on experience, with a range of $17.50 - $25.12 per hour.
• Technology equipment will be provided for remote work.
• Access to various employee benefits and volunteer opportunities.

Requirements

• High school diploma or GED required.
• 1 year of customer service experience preferred.
• Strong communication and problem-solving skills.
• Ability to multi-task in a high call volume environment.
• Comfortable with computer technology.
• Must be organized and self-motivated.
• Must be available to work flexible hours, including weekends.
• Must not reside in California, Alaska, Hawaii, or Puerto Rico.

Benefits

• Paid training provided.
• Competitive paid time off based on start date.
• Tuition reimbursement available.
• Cafeteria style health insurance plan starting day one.
• 401K match and pension plan.
• Volunteer opportunities with matching donations.
• Remote employees eligible for internet reimbursement.