Customer Success Manager (LATAM Remote)

Overview

The Customer Success Manager at Whippy is responsible for ensuring post-sale customer outcomes, focusing on onboarding, solution design, and long-term expansion, while supporting U.S. customers remotely.

In Short

• Own post-sale customer outcomes across onboarding, adoption, and growth.
• Act as the primary point of contact and trusted advisor for your accounts.
• Master the Whippy platform, including AI agents and analytics.
• Design and deploy AI solutions for customers.
• Drive adoption and ROI through effective customer engagement.
• Run account reviews and optimization discussions.
• Identify growth opportunities for customer expansion.
• Collaborate with leadership on retention strategies.
• Work remotely with LATAM residents.
• Full English fluency required.

Requirements

• Experience in post-sale customer relationships in SaaS.
• Strong systems and workflow thinking.
• Ability to design solutions, not just manage relationships.
• Comfort operating without a rigid playbook.
• Excellent English communication skills.
• Organized and proactive approach.

Benefits

• Competitive compensation with performance-based leveling.
• High ownership in a fast-growing AI company.
• Direct collaboration with founders and engineering teams.
• Real impact on customer outcomes and product direction.