Customer Success Manager - LATAM - Remote

Overview

The Customer Success Manager will play a crucial role in ensuring the success, retention, and growth of enterprise customers, driving adoption of Backblaze's solutions and collaborating with the Sales organization.

In Short

• Own and drive the success and growth of a portfolio of enterprise customers.
• Achieve key commercial metrics including renewals and upsells.
• Build strong relationships with key stakeholders in enterprise accounts.
• Lead Business Reviews to align solutions with business objectives.
• Identify high-value growth opportunities for sales.
• Proactively manage risks to retention and growth.
• Advocate for customer needs internally.
• Monitor and report on customer success metrics.

Requirements

• 3+ years of experience in Customer Success or Account Management.
• Proven experience in a dedicated Enterprise CSM role.
• Excellent communication, presentation, and negotiation skills.
• Strong understanding of complex enterprise IT environments.
• Experience with Salesforce and CRM tools.
• Ability to articulate value within complex enterprise use cases.
• Strategic thinker and problem-solver.
• Motivated by customer success and growth.

Benefits

• Opportunity to contribute to the growth of customer success programs.
• Supportive and inclusive company culture.
• Commitment to diversity, equity, and inclusion.