Customer Success Manager - LATAM - Remote

Overview

BitGo is the leading infrastructure provider of digital asset solutions, delivering custody, wallets, staking, trading, financing, and settlement services from regulated cold storage. Since our founding in 2013, we have focused on enabling our clients to securely navigate the digital asset space. With a global presence and multiple Trust companies, BitGo serves thousands of institutions, including many of the industry's top brands, exchanges, and platforms, and millions of retail investors worldwide. As the operational backbone of the digital economy, BitGo handles a significant portion of Bitcoin network transactions and is the largest independent digital asset custodian, and staking provider, in the world.

In Short

• Guide new customers through the onboarding process, ensuring a smooth transition and understanding of our products/services.
• Develop and maintain strong, long-lasting relationships with clients, acting as their primary point of contact.
• Provide timely and effective support to address customer inquiries, issues, and requests.
• Gather and relay customer feedback to internal teams for product development.
• Fluent in both English and Portuguese, with Spanish preferred.
• Strong written and verbal communication skills.
• Experience in the cryptocurrency trading and custody space preferred.
• Ability to handle conflicting priorities and creative problem-solving skills.
• Motivated to represent customer needs with empathy.
• Entrepreneurial approach to responsibilities with strong accountability.

Requirements

• Strong desire to learn and curiosity to understand how things work.
• Fluent in both English and Portuguese, additionally Spanish preferred.
• Motivation to be a champion of customers.
• Ability to handle conflicting priorities and creative problem-solving skills.
• Strong written and verbal communication skills.
• Experience in the cryptocurrency trading, custody space preferred.

Benefits

• Join a team of great people who strive for excellence.
• Innovative ways of thinking and problem solving.
• Opportunity to disrupt an industry.
• Collaboration and execution in a dynamic environment.
• Ownership and craftsmanship in work.