Customer Success Manager - LATAM - Remote

Overview

Wati is the world's leading WhatsApp-first conversational growth platform, empowering businesses to build deeper customer relationships and accelerate revenue growth. Trusted and loved by over 14,000 customers across 100+ countries, Wati has established itself as the premier choice for businesses leveraging WhatsApp and other messaging channels to connect with customers on their platform of choice. In a world where real-time interactions drive growth, Wati's story is all about business growth through conversations.

In Short

• Own the full customer journey: onboarding, adoption, retention, and expansion.
• Manage a portfolio of strategic accounts with a 1:1 approach.
• Achieve OKRs focused on Product Adoption and Net Revenue MRR.
• Provide consultative support to align WATI’s solutions with customer goals.
• Ensure a high level of satisfaction through proactive communication.
• Identify additional use cases and deploy WATI’s capabilities.
• Serve as the main escalation point for account-related issues.
• Analyze performance data to identify risks and drive improvements.
• Drive renewals and contract management processes.
• Collaborate with product, support, and sales teams.

Requirements

• Minimum of 3 years of experience as a Customer Success Manager.
• Practical knowledge of WhatsApp Business API or similar SaaS solutions.
• Data-driven mindset focused on outcomes.

Benefits

• Work with leading investors and partners.
• Join a fast-growing team.