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Customer Success Manager LATAM - Remote

Posted 2 weeks ago
Customer Service
Full Time
Brazil

Overview

The Customer Success Manager LATAM is responsible for overall client satisfaction and referencability, building and managing long-term business relationships between SailPoint and assigned client accounts.

In Short

  • Manage the business relationship between SailPoint and assigned client accounts.
  • Provide coaching and advice to clients on the use of SailPoint’s solutions.
  • Develop insights into client challenges and offer recommendations.
  • Proactively share best practices and monitor account changes.
  • Provide strategic updates to SailPoint Senior Management.
  • Identify new opportunities for expanding product usage.
  • Ensure maintenance contract renewal.
  • Track customer connection and data through Salesforce and Gainsight.

Requirements

  • Strong customer-facing skills with a professional demeanor.
  • Consulting skills to analyze information and produce insights.
  • Ability to communicate technical details to non-technical audiences.
  • Organized with the ability to prioritize multiple tasks.
  • Build lasting relationships based on trust.
  • Self-motivated with a strong work ethic.

Benefits

  • Training on internal processes and products.
  • Opportunities for customer introductions and interactions.
  • Guidance towards identity objectives through meetings.
  • Support in conducting executive business reviews for clients.

S.F

SailPoint France

SailPoint Technologies Mexico, S.A. de C.V. is a leading provider of identity security solutions for cloud enterprises, empowering thousands of companies worldwide with unmatched visibility into their digital workforce. The company focuses on ensuring that employees have the appropriate access to perform their jobs effectively while maintaining security. SailPoint's innovative engineering team is dedicated to developing high-quality, cloud-native microservices architecture hosted in AWS, and is currently building a new cloud-based SaaS identity analytics product. With a commitment to leveraging artificial intelligence and machine learning, SailPoint's Identity Security Platform delivers precise access management tailored to the needs of modern enterprises, enabling organizations to establish a robust security foundation against evolving threats. The company values diversity and inclusion, offering competitive benefits and a supportive work environment for its employees.

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