Customer Success Manager - Law - Remote

Overview

The Customer Success Manager is responsible for cultivating and maintaining strong customer relationships, ensuring client needs are met, and enhancing customer satisfaction with web-based programs.

In Short

• Drive retention and expansion of customers.
• Serve as primary contact for all accounts.
• Conduct regular business reviews.
• Communicate platform updates and best practices.
• Work cross-functionally to meet state law requirements.
• Identify and escalate product issues and retention risks.
• Host best practices webinars.
• Participate in User Acceptance Testing.
• Maintain a helpful knowledge center.
• Lead team projects and serve as point of escalation for customer issues.

Requirements

• 5-7 years experience in a customer-facing role.
• Bachelor’s degree in a related field.
• Knowledge of risk pools and partnerships preferred.
• Experience with law enforcement preferred.
• Ability to manage projects in large organizations.
• Knowledge of state laws related to products and compliance.
• Excellent interpersonal and communication skills.
• Proficient in Microsoft Office and CRM software.
• Strong problem-solving skills and attention to detail.
• Ability to work independently and in a team environment.

Benefits

• Friendly work environment.
• Comprehensive benefits package.
• 401(k) matching plan.
• Work-life balance with flexible arrangements.
• Educational assistance available.
• Referral incentive program.
• Company social events.
• Philanthropic opportunities.