Customer Success Manager - Fluent German - Remote

Overview

The Customer Success Manager is responsible for ensuring client satisfaction and building long-term relationships with assigned accounts at SailPoint, focusing on maximizing the value clients receive from SailPoint products and services.

In Short

• Manage business relationships with assigned client accounts.
• Ensure overall client satisfaction and referenceability.
• Provide coaching and advice on SailPoint solutions.
• Monitor account changes affecting product usage and satisfaction.
• Provide strategic updates on client performance.
• Identify new opportunities for expanding product usage.
• Ensure customer renewal and retention.
• Strong customer-facing and consulting skills required.
• Ability to communicate technical details to non-technical audiences.
• Self-motivated with a strong work ethic.

Requirements

• Bachelor’s degree preferred but not required.
• Strong customer-facing skills.
• Ability to gather and analyze information.
• Must be organized and able to prioritize tasks.
• Ability to build lasting relationships based on trust.
• Must take ownership of customer issues.
• Travel estimated at 10% to 15%.

Benefits

• Equal opportunity employer.
• Welcomes all qualified candidates.
• Alternative application methods for individuals with disabilities.