German Customer Success Manager - Remote

Overview

citPEAK is extending their team in Cairo with a Customer Success Manager - German Account.

In Short

• Advice and support users after they become customers.
• Proactively demonstrate possible use cases and best practices.
• Provide Technical and Product Support.
• Responsible for developing customer relationships that promote retention and loyalty with existing customers.
• Be the interface between existing customers and sales teams.

Requirements

• C1/C2 German language proficiency is a must.
• Possess a sales-oriented, sociable, and adaptable personality.
• Strong PC user skills.
• Ability to learn independently and demonstrate self-motivation.
• Experience in conducting business conversations over the phone and attracting new customers.
• A basic understanding of software products and business processes is a plus.

Benefits

• Attractive fixed salary per month 60K EGP (Net).
• Attractive target-based commission (unlimited)
• Career levels available based on performance
• Social and Health Insurance.
• Transportation Allowance (3K EGP based on attendance from the office)
• Remote option available.
• 2 days weekend: Saturday and Sunday.
• One fixed shift 9 hours (8 net hours + 1-hour break).
• Personal and professional development system.
• Working with International teams