Manager, Customer Success (German) - Remote

Overview

The Manager of Customer Success oversees a multifaceted team of Customer Success Managers (CSMs), ensuring strong customer delivery outcomes and managing day-to-day operations within Assent’s Customer Experience department.

In Short

• Manage the day-to-day operations of the Customer Success team.
• Anticipate and manage the transition of customer accounts.
• Review and develop CSMs through performance management.
• Promote a productive and collaborative work culture.
• Guide collaboration with Assent’s international workforce.
• Support customer escalations and ensure timely resolution.
• Establish clear goals for the Customer Success team.
• Track and report on important business KPIs.
• Advocate for alignment on special projects.
• Stay current with regulatory updates.

Requirements

• Fluent in German.
• 5-8 years of experience in customer success management.
• 2+ years experience mentoring or leading teams.
• Strategic and business-minded thinker.
• Strong team player with excellent organizational skills.

Benefits

• Flexible work options and wellness programs.
• Competitive base salary and corporate bonus program.
• Professional development days from the start.
• Opportunities for corporate giving initiatives.