Client Success Manager for Large Accounts - Remote

Overview

The Client Success Manager will manage a portfolio of strategic large accounts, ensuring these clients derive maximum value from Wellhub.

In Short

• Serve as the primary point of contact for high-value clients.
• Design and implement engagement plans for well-being solutions.
• Act as a strategic advisor to clients on HR operations.
• Build relationships with multiple stakeholders in client organizations.
• Monitor customer success metrics and generate strategic reports.
• Anticipate client satisfaction issues and mitigate churn risks.
• Collaborate with various departments to address client needs.
• Facilitate value discussions with clients regarding Wellhub solutions.
• Inspire and empower others to prioritize their wellbeing.

Requirements

• Experience in Customer Success, Account Management, or Relationship Management.
• Strong communication and influencing skills.
• Expertise in retention and engagement strategies.
• Experience with CRM tools and analytics.
• Ability to navigate complex corporate structures.
• Experience in managing high-value contracts.
• Experience with HR-focused services or SaaS solutions.
• Fluency in English.

Benefits

• Health, dental, and life insurance.
• Flexible hybrid and full remote work options.
• Flexible working hours based on personal schedules.
• Access to onsite gyms and wellness resources.
• Paid time off and parental leave.
• Opportunities for personal and career growth.
• A supportive and inclusive work culture.