Account Manager - Digital Freight Forwarding - Remote

Overview

As an Account Manager at CastleGate Forwarding, you will manage a large portfolio of Wayfair suppliers, fostering relationships and ensuring customer satisfaction while driving profitability.

In Short

• Cultivate relationships with executives and stakeholders.
• Meet or exceed shipping and profitability targets.
• Monitor account health and ensure CGF remains the primary freight forwarder.
• Lead strategic business reviews with top accounts.
• Identify and close upsell opportunities.
• Participate in onboarding new accounts.
• Drive product adoption with stakeholders.
• Collaborate with cross-functional teams to improve processes.
• Maintain customer data in Salesforce.
• Analyze data and trends for long-term improvements.

Requirements

• Bachelor Degree and 3+ years in account management, sales, or customer success.
• Background in logistics or supply chain is a plus.
• Customer-centric mindset.
• Experience using Salesforce or other CRM.
• Excellent communication skills.
• Record of driving successful results.
• Ability to manage multiple projects.
• Experience in data analysis and presentation.

Benefits

• Opportunity for rapid growth and learning.
• Dynamic challenges in a supportive environment.
• Work in a hybrid capacity with remote options.
• Be part of a diverse and inclusive community.