BPO Manager - Sales & Service Call Centres - Remote

Overview

The BPO Manager role focuses on leading and executing strategies for customer service and sales excellence while managing vendor relationships in a remote setting.

In Short

• Lead site strategy for key accounts and service partners.
• Build strong relationships with service partners to ensure high stakeholder satisfaction.
• Provide regular updates and visibility to stakeholders.
• Ensure effective change adoption and process adherence.
• Escalate issues blocking progress effectively.
• Attend on-site meetings once a month, requiring global travel.

Requirements

• Experience in Customer Success, Vendor Management, or BPO Operations.
• Knowledge of managing outsourced vendor relationships.
• Strong written and verbal communication skills.
• Ability to leverage tools for business improvements.
• Proactive self-starter with decisiveness and agility.
• Analytical and problem-solving skills with attention to detail.
• Ability to provide constructive feedback to stakeholders.
• Intermediate knowledge of IT systems (Google Suite/Microsoft Office).
• Flexibility to work across time zones.

Benefits

• Opportunity to work in a dynamic remote environment.
• Be part of a company focused on delivering exceptional customer experiences.
• Engage with a community of innovators and risk-takers.
• Access to rapid growth and learning opportunities.
• Work in a diverse and inclusive environment.