Remote Otter LogoRemoteOtter

Account Manager - Remote

Posted 9 weeks ago
Sales / Business
Full Time
India

Overview

Wati is a rapidly growing CPaaS (Communication Platform as a Service) that offers innovative business messaging solutions for both SMBs and large enterprises. Our mission is to simplify business communication, starting with WhatsApp.

In Short

  • Own renewal and expansion targets for assigned enterprise accounts
  • Develop and execute account growth strategies to maximize customer lifetime value
  • Partner with CSMs to identify and execute cross-sell opportunities
  • Lead contract negotiations and quarterly business reviews with key stakeholders
  • Monitor account health metrics and create action plans to mitigate risks
  • Maintain accurate forecasting and pipeline data in CRM systems
  • Serve as escalation point for complex commercial discussions

Requirements

  • 5-6 years of B2B account management experience, preferably in SaaS
  • Proven track record of meeting or exceeding renewal and growth targets
  • Experience in contract negotiations and stakeholder management
  • Excellent communication and presentation skills
  • Strategic thinking and analytical capabilities

Benefits

  • Remote-first company with a focus on adaptability and inclusivity
  • Opportunity to work with a talented global team
  • Drive innovation and empower businesses through WhatsApp
WATI.io logo

WATI.io

WATI.io is a rapidly growing Communication Platform as a Service (CPaaS) that specializes in innovative business messaging solutions for small to medium-sized businesses (SMBs) and large enterprises. With a mission to simplify business communication through WhatsApp, WATI.io is backed by prominent global investors such as Sequoia, DST Global, and Tiger Global, and is recognized as Shopify’s first investment in Asia. As one of the leading Meta Business Solution Providers (BSPs), WATI.io serves over 12,000 customers across more than 100 countries. The company operates as a remote-first organization, emphasizing adaptability and inclusivity, and boasts a talented global team dedicated to driving innovation and empowering businesses.

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