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Technical Support Engineer - Remote

Posted 8 weeks ago
Customer Service
Full Time
Worldwide

Overview

As a Technical Support Engineer at Wallarm, you will be responsible for providing technical support to customers, partners, and employees, ensuring the effective deployment and configuration of Wallarm products.

In Short

  • Providing technical support to customers, partners, and employees of Wallarm
  • Deployment and configuration of Wallarm products
  • Online calls with customers for troubleshooting and training
  • Testing Wallarm products and opening bug tickets
  • Collecting customer feedback and opening feature requests
  • Assistance in the operation and management of cloud products
  • Writing how-to and troubleshooting articles
  • Proactive support for major clients
  • Management of the test environment
  • Participation in product line development

Requirements

  • Experience in technical support or customer service
  • Familiarity with API security and cloud technologies
  • Knowledge of Ruby, Golang, and Python
  • Experience with Kubernetes and Terraform
  • Strong communication skills
  • Ability to troubleshoot technical issues
  • Experience in writing documentation
  • Proactive approach to customer support
  • Ability to work in a remote team
  • Experience with databases like PostgreSQL and Elasticsearch

Benefits

  • Work in a global remote-first team
  • Opportunity to work with innovative security solutions
  • Flexible working hours
  • Professional development opportunities
  • Collaborative work environment
  • Access to cutting-edge technology
  • Supportive team culture
  • Competitive compensation
  • Health and wellness benefits
  • Participation in company events
Wallarm logo

Wallarm

Wallarm is a global remote-first cybersecurity company founded in 2014, with a diverse team of over 100 professionals spread across more than 10 countries. The company specializes in API security solutions, serving a wide range of clients, including Fortune 500 companies and high-growth startups, with a focus on protecting web applications and APIs. Wallarm has successfully raised over $10 million in investments and is recognized for its innovative approach, having passed through Y Combinator, a prestigious Silicon Valley incubator. Their products are utilized by security and DevOps teams worldwide to discover, protect, respond to, and test their digital assets, ensuring comprehensive security coverage.

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