Director of Patient Enrollment & Experience - Remote

Overview

Join the dynamic journey at Vynca, where we're passionate about transforming care for individuals with complex needs. We’re more than just a team; we're a close-knit community. Our shared commitment to caring for each other and those we serve is what sets us apart. Guided by our unwavering core values: Excellence, Compassion, Curiosity, and Integrity, we forge paths of success together. Join us in this transformative movement where you can contribute to making a profound difference every day.

At Vynca, our mission is to provide comprehensive care for more quality days at home.

In Short

• Lead and scale outreach and engagement efforts across Enhanced Care Management and Palliative Care programs.
• Oversee a growing team of outreach professionals to connect with prospective clients.
• Develop and execute strategies that drive patient acquisition and build trust with underserved communities.
• Ensure a seamless, person-centered onboarding experience for patients.
• Directly manage and support Clinical Outreach and Community Engagement teams.
• Set performance goals and KPIs for outreach efforts.
• Oversee outreach campaigns that engage prospective patients across multiple channels.
• Collaborate with Product, Data, and Compliance teams to optimize workflows.
• Monitor engagement metrics and adjust outreach strategies for improvement.
• Represent the outreach function in cross-departmental planning sessions.

Requirements

• 5+ years of experience in healthcare operations, patient engagement, or enrollment.
• 2+ years in a team management role.
• Direct experience managing call center/outreach functions in healthcare.
• Understanding of Enhanced Care Management and palliative care models.
• Track record of leading teams to meet enrollment targets.
• Familiarity with CRMs (Salesforce preferred) and EHR systems (AthenaHealth).
• Strong interpersonal and communication skills.
• Bilingual (English/Spanish) preferred.

Benefits

• Opportunity to make a profound difference in patient care.
• Join a close-knit community passionate about transforming care.
• Work in a mission-driven environment.
• Collaborate with diverse teams across the organization.
• Professional growth and development opportunities.