Director of Audience Experience - Remote

Overview

The Director of Audience Experience plays a pivotal role in shaping and enhancing the AAMC audience journey by driving engagement and delivering value-added experiences across all touchpoints.

In Short

• Lead the AAMC initiative to define and maintain audience engagement metrics.
• Direct marketing specialists in developing customer lifecycle marketing initiatives.
• Develop integrated marketing plans across various channels.
• Manage and oversee member retention strategies and campaigns.
• Hire, train, and supervise staff to meet organizational goals.
• Collaborate with teams to enhance member engagement and satisfaction.
• Utilize data analysis to inform marketing and engagement strategies.
• Ensure alignment with AAMC policies and standards.
• Advocate for an inclusive workplace culture.
• Report on engagement metrics and performance improvements.

Requirements

• Bachelor’s Degree required.
• 8 years of relevant experience in association management.
• 3-5 years managing specialized programs.
• Experience with CRM systems.
• Strong communication skills.
• Training in data analysis.
• Ability to influence and work collaboratively.
• Experience with advocacy and crisis communications.
• Ability to manage budgets and resources effectively.
• Commitment to diversity and inclusion in the workplace.

Benefits

• Fully remote work available.
• Generous retirement savings contributions.
• Health and wellness perks including fitness subsidies.
• Employer paid Employee Assistance Program.
• Professional development opportunities.
• Support for work-life balance.
• Inclusive and collaborative workplace culture.
• Access to financial wellness resources.
• Engagement in meaningful work within the health care sector.
• Opportunities for career advancement.