Executive Director, Patient Experience - Remote

Overview

The Executive Director of Patient Experience at CVS Health leads strategic initiatives to enhance patient experience and oversees service recovery operations.

In Short

• Lead patient experience initiatives at Oak St. Health.
• Oversee CAHPS performance and service recovery strategy.
• Manage a team of approximately 15 members.
• Drive improvements in NPS and patient engagement.
• Collaborate with various departments to implement change.
• Represent Oak Street in payer meetings.
• Ensure effective service recovery operations.
• Translate strategic initiatives into measurable KPIs.
• Influence decision-making at all organizational levels.
• Travel requirement of 5-10% within the US.

Requirements

• Bachelor’s degree required; Master’s preferred.
• Minimum 4 years of leadership experience in healthcare.
• 10 years of experience in strategy and planning.
• Strong analytical and problem-solving skills.
• Ability to communicate effectively with large teams.
• Proven track record in managing large-scale initiatives.
• Self-starter who can navigate ambiguity.
• Exceptional judgment in fast-paced environments.
• Executive presence for representing the organization.
• US work authorization required.

Benefits

• Comprehensive medical plan options.
• 401(k) plan with company matching.
• Employee stock purchase plan.
• No-cost wellness programs and counseling services.
• Flexible work schedules and paid time off.
• Tuition assistance and family leave options.
• Retiree medical access and dependent care resources.
• Competitive wages and bonus opportunities.
• Support for emotional and financial wellness.
• Commitment to a diverse and inclusive workplace.