Senior Fraud Manager - Remote

Overview

The Senior Fraud Manager is key in defining and upholding anti-fraud policy, ensuring the profitability of the company. The role involves analysis and implementation of initiatives to detect and prevent fraudulent transactions and behaviors, while communicating effectively with other areas of the business.

In Short

• Manage three main Fraud areas: 24x7 Operation, Fraud Operations, and Fraud Investigation Team.
• Be the ‘face’ of Fraud, fronting key meetings and communicating with senior management.
• Address Fraud escalations and provide actionable feedback.
• Create and maintain a library of runbooks, fraud documentation, and guides.
• Build metrics to measure Fraud performance against OKRs.
• Collaborate with Legal and Compliance on new rules and regulations.
• Own and manage Compliance and Fraud Regulations for CPaaS Reseller partners.
• Produce fraud risk reviews and mitigation plans.
• Support the Operations Manager in developing fraud prevention initiatives.
• Provide guidance to the Finance team.

Requirements

• Experience in the Telecommunications Industry and knowledge of Voice and SMS Fraud.
• Proven track record of managing teams of similar size.
• Expertise in anti-fraud techniques and practices (AML, KYC).
• Proficiency in Excel, data analytics, SQL, and business intelligence tools.
• Familiarity with fraud screening software and management tools.
• Background in high-volume transaction industries.

Benefits

• Discretionary Time Off.
• Private Medical Insurance with optional dependent coverage.
• Educational Assistance Reimbursement Program.
• Opportunities for reimbursement for conferences and trainings.
• Hybrid work.
• Kafeteria.