Client Service Associate (CSA) - Planning & Scheduling - Remote

Overview

The Client Service Associate (CSA) facilitates the intake of new clients and assigns them to service providers, ensuring service levels are achieved and client expectations are met.

In Short

• Permanent, full-time position with a hybrid remote work schedule.
• Maintains service providers' schedules and documentation.
• Utilizes customer service skills to assign clients to service providers.
• Reschedules client visits as needed based on staffing changes.
• Monitors service delivery and client safety.
• Collaborates with team members and management for quality service.
• Requires a high school diploma and office administration experience.
• Proficiency in MS Office and scheduling software is preferred.
• Strong communication and problem-solving skills are essential.
• Experience in a health care or customer service environment is an asset.

Requirements

• High School diploma and Office administration certificate or equivalent experience.
• University/college education preferred.
• Proficiency in MS Office programs.
• A minimum of 1 year of experience in a scheduling environment preferred.
• Experience in a health care environment preferred.
• Strong customer service skills.
• Ability to work collaboratively as part of a team.
• Quick and accurate keyboarding skills.

Benefits

• Opportunity to work in a hybrid remote environment.
• Engagement with a supportive team.
• Contribution to community care.
• Professional development opportunities.
• Comprehensive benefits package (details not specified).